Frequently Asked Questions
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We are located inside of Phenix Salon Suites at the Dominion.
20327 West I-10 #215, San Antonio, TX 78257
Suite 121
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If you’re unsure, please book an in-person or virtual consultation. We will create a customized game plan based on your hair goals, budget, and maintenance preferences.
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Your appointment time is reserved exclusively for you. We kindly ask for at least 24 hours notice for any cancellations or rescheduling requests.
-Cancellations made with less than 24 hours notice may be subject to a cancellation fee of 50% of the scheduled service total.
-No-shows will be charged 100% of the scheduled service total.
-Clients arriving more than 15 minutes late may need to reschedule their appointment to ensure adequate time for all guests.
-Appointment deposits, when applicable, are non-refundable but may be transferred to a future appointment.
Thank you for respecting my time and allowing me to provide the best experience for every guest.
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Yes! Color generally performs best on clean hair. We recommend washing your hair 24–48 hours before your appointment.
A clean canvas allows me to accurately assess your hair and helps ensure the most even, predictable color results. If your hair is freshly washed, don't worry—that's perfectly fine! The old idea that hair needs to be "dirty" for color to work is largely a myth.
If you're coming in for a lightening service, simply arrive with clean, dry hair free of product buildup.
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From the moment you arrive, my goal is to create a relaxing, personalized experience.
We'll begin with an in-depth consultation to discuss your hair goals, lifestyle, maintenance preferences, and long-term plan. Every color service is customized specifically for you—there are no one-size-fits-all formula here.
During your visit, you'll enjoy a luxury shampoo experience complete with a relaxing scalp massage. I'll also share personalized product recommendations and styling tips to help you maintain your hair at home.
Before you leave, we'll review your finished look, answer any questions, recommend the ideal maintenance schedule, and pre-book your next appointment so your hair always looks its best.
I can't wait to welcome you to GOLDN Hair Studio and help you achieve healthy, beautiful hair you'll love.